Q. How do purchase my order on the site?
To order your purchase :-
Q. How much is the shipping charges?
RM 7 per order
Free postage for purchase above RM150 (Peninsula Malaysia)
Sabah & Sarawak:
RM 17 per order
Free postage for purchase above RM350 (Sabah/ Sarawak)
Oversea shipping is not available.
Q. What are the payment methods available?
Zojimall.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : CIMB Islamic Bank
Bank Account : 8602284896
Account Name : Zojimall Holding Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : email@example.com or whatsapp us at 012-9226151
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please call us at 06-2822218 or send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in RM.
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please send us an email to email@example.com for us to clear your doubts.