Q1. Is my Zojirushi vacuum food jar/ bottle BPA-free?
The interior of all our vacuum food jar/ bottle is made of high quality stainless steel, and is BPA-free. Lids, stoppers, mouth rings and all other plastic parts are also BPA-free.
Q2: Can I fill my food jar/ bottle with Chinese herbal soups/ coffee/ milk etc?
The main purpose of stainless steel food jar/ bottle is to keep food/ water warm. Filling with Chinese herbs / coffee/ milk may cause the container to absorb the odor and the discoloration of the plastic parts may occur.
Q3: Why does the food jar’s lid set sometimes difficult to open?
The lid may become difficult to open from the inner pressure caused by filling with hot food. In this case, remove the lid cover and push a small, rounded object such as the back of a toothpick (please avoid any sharp object) into the hole in the center to release the pressure, taking care not to tear the valve packing. (Please refer to the illustration in products’ instruction manual).
Q4. How to clean the rust spots and stains in the food jar/ bottle?
During the use of our thermal products, hardness or impurities in water may cause rust spots or water scale. To remove these, fill the container with hot water mixed with the approximately 10% vinegar and let stand with the Lid Set off for 30 minutes to an hour, then wash the interior thoroughly. Alternatively, you may use Zojirushi Stainless Steel Bottle Cleaner: Model: SB-ZA01. Please follow the instruction on the packing.
Q5: What to take note if I wish to prepare food using food jar?
Q6: What to take note if I wish to place salads/ fruit in the food jar
Please follow these instructions:
Q7: How about the warranty?
We warrant the thermal insulation of Zojirushi product against defects for a period of two years from the date of original retail purchase. Warranty coverage includes manufacturing defects & heat retention failure*. (Refer to Q8). Only genuine unit purchased via authorized dealers in Malaysia enjoy this warranty. Not applicable for parallel import unit purchased via unauthorized channel.
Now, we are glad to inform customers that we are launching the Extended Warranty Program which the original warranty period is two years, and will be extended another three years. So, customers will enjoy total FIVE years warranty period for all Zojirushi products range. In order to get this benefits, customers have to download our Zojirushi Malaysia Apps and must register the products online. Please be aware this Zojirushi Apps only available at Google Play and App Store in Malaysia. Customers who are outside Malaysia are not able to access this apps.
Also, this warranty does not apply if the product has been damaged by accident, abuse, misuse or misapplication, has not been properly maintained or operated according to the operation manual, was not imported by ZOJIRUSHI, has been damaged by accidental or if the lot number and warranty sticker on the product has been removed or defaced.
This warranty does not include any postage, freight, transportation, insurance or delivery fees.
We are not responsible or liable for any loss, inconvenience or damage, whether special, direct, incidental, consequential or otherwise, and whether known or should have been known to us, including damage to or replacement of other equipment and property and personal injury, resulting from any breach of warranty, the inability to use the product or under any legal theory in contract or tort. These warranties and remedies are your sole and exclusive warranties and remedies. No other warranties, oral, or written, express or implied, are given, our liability is limited to the actual purchase price you paid to the retail seller of the defective product.
To claim a warranty, you may e-mail to email@example.com. Proof of purchase must be submitted in order to claim warranty.
There is no warranty on spare parts except for faulty new units. You may purchase the replacement parts from us.
Q8: How to determine heat retention failure?
- The outside of the container become very hot after filling with hot water. (It is normal if the lid set retain warm temperature) OR
- Unable to keep warm for at least 6 hours. (Different products with different thermal efficiency. Please refer to the description in products’ instruction manual)
Q9: What to avoid filling the container with?
Q10. What are the important safeguards to follow?
Q11: How to care our stainless steel thermal food jars/ bottles?